servieTTe combines operational indicators, pricing signals and management maturity, with explicit limits.
0–100 score based on schedule occupancy (25%), attendance (20%), administrative efficiency (20%) and digital maturity (35%).
The Price Positioning Index compares the clinic’s average ticket with the reference-base median. The Elasticity Signal is a behavioral proxy based on discount requests and close rate; it is not formal economic price elasticity.
Five dimensions: Clear Direction, Autonomy & Voice, Review Routine, Mapped Process, and Technology Supporting the Team. Each dimension scores 0, 50 or 100; the final index is the simple average.
The assessment uses self-reported data and does not replace financial, clinical, accounting or legal audit.